Care Partner Terms

1Who these terms are for

These terms govern your relationship with Umesh Vegda Private Limited as a care partner, a doctor, nurse or elder-care professional who accepts work through the Eldrly Partner app or the partner web portal.

They are separate from the Terms of Service that apply to families who book care. If you are a customer, those are the terms that apply to you.

By registering as a care partner, accepting a booking, or signing in to the Partner app, you agree to these terms.

2You are an independent professional

You are engaged as an independent professional. These terms do not create a contract of employment, a partnership, or an agency between you and Eldrly, and nothing here should be read as promising one.

This means you decide which bookings to accept, and you are free to work through other platforms or directly with your own clients. It also means you are responsible for your own income tax, and for any professional registration, licence or indemnity insurance your profession requires you to hold.

We state this plainly rather than burying it, because it determines what you are and are not entitled to, and you should know it before you rely on this work.

3Registration, verification and approval

Before you can be offered work we verify who you are and that you are qualified. Your registration is reviewed by a person, not only by a system.

• Identity is proved through DigiLocker, which confirms your Aadhaar record with the issuing authority. We never ask you to type an Aadhaar number, and we do not store one.
• Doctors and nurses must supply a professional registration certificate and a degree certificate. These are checked by Eldrly and are never shared with families.
• Elder-care partners supply a photograph taken at registration. It is used to confirm identity at approval and is not published anywhere.
• Your bank account or UPI ID is verified with our payment provider before your first payout. We store a masked display value and a one-way reference, never your full account number.
• Approval is at our discretion and we may decline an application. We may withdraw approval if a verification later fails, if a serious complaint is upheld, or if you breach these terms.

4Accepting and delivering work

Bookings are offered to every approved partner whose role, availability and location match. Offers are not allocated in turn, and accepting one is never compulsory; declining an offer does not count against you.

A booking may need more than one role. Where it does, the first partner to accept takes their own role’s place on that booking, and the remaining roles stay open to others.

Once you have accepted, a family is relying on you. If you cannot attend, tell us as early as you can so we can send somebody else. Repeatedly accepting and then not attending is a breach of these terms.

5Starting a visit, and the customer PIN

A visit begins when you are at the address and the customer gives you their four-digit PIN. The app confirms you are within 100 metres of the service address and records the time.

The PIN is the customer’s confirmation that you arrived. Never ask for it before you are at the door, never record it anywhere, and never ask a customer to share it in advance. If a customer has no PIN, call the partner helpline rather than starting the visit; you will not be penalised for a gap that is ours.

A photograph is taken at check-in as an attendance record. It is held securely, is accessible only to authorised personnel and only where a question about that visit requires it, and is never shared with the family.

6What you are paid

Your pay is set by your own role and is not affected by what the family paid. A discount given to a customer never reduces your fee.

• Doctor: ₹1,500 for each completed visit.
• Nurse: ₹750 for each completed visit.
• Elder-care partner: ₹18,000 for a 26-day rota, credited across the rota’s visits so a completed booking sums exactly to that amount.
• A caregiver rota does not run on Sundays. Those days are the month’s holidays and are not deducted from your fee.
• These rates are shown in the app and the portal. If a rate changes, the new rate applies only to bookings accepted after the change, never to work you have already agreed to do.

7When you are paid

Earnings for a booking are transferred together, two working days after every visit that booking owes has been completed. The trigger is the package finishing, not its calendar end date passing.

Working days exclude Saturdays, Sundays and national holidays. The payout date shown in the app is the date we are committing to: it may be brought forward if a booking finishes early, and it is never pushed back.

Payment is made to the bank account or UPI ID you have verified. There is no withdrawal button and no wallet you draw from; we transfer, you do not request.

You will be asked for a PAN. Tax is deducted at source where the law requires it, and the deduction is shown on your earnings screen.

8Referral rewards

You may invite other professionals using the referral code on your profile. Where somebody registers with your code and is subsequently approved, ₹100 is credited to your earnings.

The reward is credited on approval rather than on registration, and once per person invited. A reward credited in error is reversed by a corresponding entry rather than by deleting the original, so your earnings history stays auditable.

9Your conduct in a family’s home

You are working inside somebody’s home, usually with a person who is frail. The standard expected of you is higher than politeness.

• Treat the patient and the household with dignity, and respect their privacy and their possessions.
• Work within the limits of your qualification and registration. Never carry out a procedure you are not qualified for, whatever you are asked.
• Do not accept cash, tips, gifts or payment of any kind directly from a family. All payment goes through Eldrly; this protects you as much as it protects them.
• Do not arrange work directly with a family, outside the platform, for a booking you were introduced to through Eldrly.
• Do not attend under the influence of alcohol or any intoxicant.
• Report any accident, injury, medical deterioration or safeguarding concern to us immediately.

10Confidentiality and patient data

Everything you learn about a patient and their household is confidential. That obligation continues indefinitely after you stop working through Eldrly.

Do not photograph, record or post anything about a patient, their home or their family, on social media or anywhere else. Do not discuss a case outside the care team.

Do not save a customer’s address or telephone number outside the app. Contact details are shown to you only after you accept a booking, and only for as long as you need them.

11Location while you are on duty

While you are on duty, the Partner app records your approximate position so we can offer you nearby work and tell a family you are on the way. Going off duty stops it, and it is never recorded when you are off duty.

We do not use this to measure how long you take, to score you, or to build a history of your movements outside working time. It is retained for a short period and then deleted.

You may go off duty at any time, for any reason, without telling us why.

12Suspension and ending the relationship

You may stop working through Eldrly at any time. Please complete any booking you have already accepted, or tell us early enough that we can replace you.

We may suspend or remove your access where a verification fails, where a serious or repeated complaint is upheld, where you breach these terms, or where we reasonably believe a patient is at risk. Where we suspend an account we will tell you why and give you a chance to respond, unless doing so would put somebody at risk.

Earnings for work you have already completed are paid in the ordinary way, whatever the reason for leaving. We do not withhold completed earnings as a penalty.

13Liability and insurance

Eldrly introduces you to families and handles scheduling and payment. Clinical judgement is yours, and you remain professionally responsible for the care you give, as you would be in any other setting.

You are responsible for holding whatever professional indemnity insurance your profession and registration require.

Nothing in these terms excludes any liability that cannot lawfully be excluded.

14Your registration and licence

You may take work through Eldrly only while you hold a current registration to practise, and only within its scope.

• A doctor must hold a current registration with the National Medical Commission or a State Medical Council, and practise within the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002 and the National Medical Commission Act, 2019.
• A nurse must hold a current registration with the Indian Nursing Council or a State Nursing Council under the Indian Nursing Council Act, 1947.
• An elder-care partner must have completed the training Eldrly requires and must not perform any clinical act reserved to a registered practitioner.
• You must tell us within seven days if your registration lapses, is suspended, is withdrawn, or becomes the subject of disciplinary proceedings. We will suspend your account until it is restored; that is not a penalty, it is the only lawful position.
• You must not prescribe, dispense, administer or supply any drug outside your scope of practice or contrary to the Drugs and Cosmetics Act, 1940 and the rules under it.
• Where a consultation is delivered remotely, you must follow the Telemedicine Practice Guidelines, 2020.

15Tax

You are engaged as an independent professional, so your fees are your income and the tax on them is yours to account for.

• You must give us a valid PAN. Without one, tax is deducted at the higher rate section 206AA of the Income-tax Act, 1961 requires, and we cannot waive it.
• We deduct tax at source where the Act requires it, section 194J for professional or technical services, section 194C for contract work, and the deduction appears on your earnings screen and in your Form 26AS.
• GST registration is yours to assess against your own turnover and the thresholds in force. If you are registered, give us your GSTIN and raise a compliant invoice; if you are not, nothing here obliges you to register.
• Eldrly does not deduct provident fund or professional tax from your fees, because those follow employment and this is not employment.

16Social security and platform work

You are not our employee. That is a statement about the legal nature of the engagement, not an attempt to place you outside every protection.

The Code on Social Security, 2020 recognises gig and platform workers as a distinct category and places obligations on aggregators such as Eldrly. To the extent those provisions are in force and apply to us, we will meet them, including any contribution the Code requires and any registration or reporting a scheme framed under it calls for.

We encourage you to register on the e-Shram portal, which is free and gives you access to the welfare schemes the Government of India frames for unorganised and platform workers. We will help you do it if you ask.

Nothing in these terms prevents you from asserting, before an appropriate authority, that your relationship with Eldrly is something other than what this document calls it. Substance decides that question, not a label, and we do not ask you to waive the point.

17Harassment, and a safe place to complain

Eldrly does not tolerate sexual harassment, by a partner, by a member of a household, or by anybody at Eldrly. This applies in a customer’s home, which is your workplace while you are on an assignment.

The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 covers a woman working in any capacity, including as a contract or platform worker. If you are harassed on an assignment, tell us immediately on the partner helpline. We will remove you from that assignment at once, without any effect on your pay for it, and refer the complaint to the Internal Committee or, where the respondent is not our employee, to the Local Committee of the district.

We will not retaliate against you for making a complaint, and we will not treat a withdrawn assignment arising from one as a cancellation against your record.

A partner found to have harassed a member of a household, another partner or anyone at Eldrly is removed from the platform permanently, and the matter is reported to the police and to the relevant professional council where the law requires it.

18Not taking a family off the platform

You may not solicit, accept or continue work directly with a customer introduced to you through Eldrly, outside the platform, while you are working through us and for six months after your last assignment for that customer.

This is not about protecting a commission. The check-in record, the PIN, the visit log, the insurance position and the grievance route exist because a frail person is alone in a house with somebody, and none of them follow you off the platform. A family that leaves with you loses all of it, and usually does not know that.

You may not use a customer’s contact details for any other business, and you may not pass them to anybody. This obligation survives the end of these terms.

19Money, gifts and prohibited acts

The following end your access to the platform immediately and may be reported to the police or to your professional council.

• Asking a family for cash, a tip, a gift or any payment for care Eldrly has already billed. Everything you are owed comes from Eldrly.
• Offering or accepting a bribe, a kickback or a referral fee for directing a patient to a hospital, laboratory, pharmacy, diagnostic centre or any other provider. This is prohibited by the professional conduct regulations that bind you and by the Prevention of Corruption Act, 1988 where a public servant is involved.
• Selling, recommending or supplying medicines, devices or supplements to a household for your own gain.
• Removing anything from a customer’s home, or handling a customer’s money, jewellery, documents or bank instruments.
• Recording, photographing or publishing anything about a patient or their home.

20Resolving a dispute

Raise it with us first: the partner helpline on +91 9004374489, or the Grievance Officer below. Most disputes are a misunderstanding about an assignment or a payment and are settled in a day.

If that does not resolve it, the dispute shall be referred to arbitration by a sole arbitrator appointed by agreement between the parties under the Arbitration and Conciliation Act, 1996. The seat and venue shall be Mumbai, Maharashtra, the language English, and the award final and binding. Each side bears its own costs unless the arbitrator directs otherwise.

This clause does not stop you approaching a labour authority, a consumer forum, your professional regulator, or a court for urgent interim relief, and it does not apply to a complaint under the Sexual Harassment of Women at Workplace Act, 2013, which follows the procedure in clause 17.

21Grievances, governing law and changes

If you have a complaint, about a payment, a family, a booking, or how you have been treated by us, call the partner helpline on +91 9004374489, or contact our Grievance Officer, whose details are below. We acknowledge within 24 hours and aim to resolve within 15 days.

These terms are governed by the laws of India, and subject to clause 20 the courts at Mumbai, Maharashtra have jurisdiction. This does not affect any right you have to approach a labour authority or a consumer forum.

If any clause is found unenforceable, the rest continues to apply. Clauses 10, 18 and 19 survive the end of these terms.

We may change these terms as the service or the law changes. Where a change affects your pay or your payout timing, we will tell you before it takes effect. This version is effective from 23 August 2026.