Policies and terms
Everything that governs how Eldrly works, for the families who book care and for the professionals who deliver it. Written to be read, not to be got past.
All documents effective from 23 August 2026
- Terms of ServiceThe agreement between you and Eldrly when you book care or rent equipment.Read
- Privacy PolicyWhat we collect, why, who sees it, how long we keep it, and your rights.Read
- Cancellation & RefundsWhen a booking can be cancelled, what is refunded, and how long it takes.Read
- Care Partner TermsFor doctors, nurses and caregivers who accept work through Eldrly.Read
- Delete your accountHow to delete an Eldrly account, what is erased at once, and what the law requires us to keep.Read
- Contact & GrievancesHow to reach us, and the officer who handles complaints.Read