Policies and terms
Everything that governs how Eldrly works — for the families who book care and for the professionals who deliver it. Written to be read, not to be got past.
All documents effective from 21 August 2026
- Terms of ServiceThe agreement between you and Eldrly when you book care or rent equipment.Read
- Privacy PolicyWhat we collect, why, who sees it, how long we keep it, and your rights.Read
- Cancellation & RefundsWhen a booking can be cancelled, what is refunded, and how long it takes.Read
- Care Partner TermsFor doctors, nurses and caregivers who accept work through Eldrly.Read
- Contact & GrievancesHow to reach us, and the officer who handles complaints.Read